We provide first level technical assistance for IT and application systems as well as telecommunications infrastructures.
Our team is abreast of rapid technological changes, and helps to make the complex system, simple even for those users not experts in the field.
Qualified IT technicians who are constantly trained on your services or products, through a learning path that allows you to classify and survey all the possible areas of intervention and related problems.
Our multi-level technical proposal offers a personalized and excellent service to everyone, from the routine questions of new users to IT professionals who require advanced technical support from engineers with experience and professionalism.
This approach makes it possible to manage and solve a high percentage of requests, assigning to the second level only the most complex problems or those that require specific interventions.
It is fundamental for us the direct and constant cooperation with our customers and professional training activities and continuous updating to have a staff more and more prepared, who can respond promptly to customer requests.
Procedures for analysis and resolution of the problem are agreed and defined with our Customer.